Service Level Commitment Evoque’s IDCs are built to the highest industry standards for availability and performance HVAC systems maintain proper temperature and humidity conditions for the client’s hosted IT infrastructure. UPS systems provide conditioned power during normal operation and immediate backup power in the event of commercial power failure. Diesel generators provide continuous power for longer commercial power outages, with onsite diesel fuel storage and resupply contracts. Critical components and paths have built-in redundancy to ensure no single point of failure. Backed by our 99.999% SLA each IDC is supported by an Uninterruptible Power Supply (“UPS”) system. UPS systems receive power from both a commercial power utility and standby generators. Each UPS system conditions the power and feeds the conditioned power to redundant power distribution units. Within one minute of a commercial power failure, standby generators provide power to the IDC. During the time between a commercial power failure and the provision of power by standby generators. Power is supplied by a backup battery or equivalent system.